Terms & Conditions

Last updated: 18.08.2026

This document is the Terms of Use ("Terms & Conditions") governing your use of the Vitrack application ("the App" or "the Service"). Please read it carefully. Using the App constitutes agreement to everything stated in this document. Vitrack is currently operated by Shilo (a single private individual, referred to below as "the Operator" or "we"), and not by a registered company or licensed business.

1. Agreement to the terms

Browsing the App, creating an account, answering the personal questionnaire, photographing meals, or purchasing a subscription — each of these actions constitutes full and binding agreement to these Terms of Use and the Privacy Policy attached to them. If you do not agree to any of these terms, do not use the App.

If you use the App on behalf of a third party, you represent that you have the authority to accept these terms on their behalf, and that they meet the minimum age requirement set out in section 3 below.

2. Description of the Service

Vitrack is an application that helps users generally track estimated vitamin and mineral intake, based on meal photos analyzed with artificial intelligence (AI), and a personal questionnaire (age, biological sex, weight, height, activity level, and diet type) used to calculate estimated daily targets.

The results, estimates, and targets shown in the App are only a rough, automated approximation, based on general formulas (such as published RDA values) and imperfect automatic food recognition from images. This is not a laboratory, clinical, or professional assessment.

The Operator may change, expand, reduce, suspend, or discontinue any part of the Service, temporarily or permanently, at any time and at its discretion, including without prior notice where required for technical or operational reasons. Where possible, reasonable advance notice will be given of material changes.

3. Minimum age — adults only

The Service is intended for users aged 18 and over only. It is not intended for minors, and we do not knowingly collect information from minors.

By completing the personal questionnaire, creating an account, and in any event by using the App at all, you represent and warrant that you are 18 years of age or older, and that you have full legal capacity to enter into these terms (including any commitment to pay for a subscription, to the extent a real charge is ever applied).

If we become aware that a minor has provided us with personal information contrary to the above, we will act to delete that information as soon as possible. A parent or guardian who discovers that a minor in their care has used the App is welcome to contact us — see contact details below.

4. User account

The App can be used without an account, in which case your data (including meal photos) is stored locally on your device only and may be lost if browser storage is cleared or the device is replaced.

You can also sign in with a Google account, so that your data is stored in the cloud and synced across devices. You are responsible for keeping your Google account credentials confidential and for all activity carried out through it in the App.

You must provide accurate and correct information when using the App (for example, in the personal questionnaire). The App does not verify the accuracy of the data entered, and the calculated estimates depend entirely on the reliability of the information you provide.

You may delete your account at any time from the Settings screen in the App. Deleting an account is an irreversible action that deletes all data associated with it.

5. Subscription, payments, and cancellation

Paid subscriptions are processed through Paddle.com Market Ltd and its group companies ("Paddle"), acting as our authorized reseller and Merchant of Record for all purchases made in the App. This means your purchase is transacted with, invoiced by, and (where applicable) taxed by Paddle, and not directly by the Operator. Paddle's own Buyer Terms and Checkout Buyer Terms of Sale (available at paddle.com/legal) apply to the purchase transaction itself, in addition to these Terms, which govern your use of the App and Service. Card and other payment-method details are entered directly into Paddle's checkout and are never collected, stored, or seen by the Operator.

A subscription renews automatically at the end of each billing period (monthly or yearly, depending on the plan chosen) at the then-current price for that plan, unless cancelled before the renewal date. You can cancel at any time using the cancellation link in your Paddle receipt or confirmation email, through Paddle's customer portal, or by emailing us at the contact address below and we will assist. Cancelling stops future renewals but does not itself entitle you to a refund of a period already paid for.

Refunds beyond what mandatory law requires are granted at the Operator's sole discretion, on a case-by-case basis; Paddle may also independently review and grant refund requests under its own buyer terms. See our Refund Policy for full details. To the extent Israeli Consumer Protection Law, 1981, and its regulations (including any right to cancel a distance sale transaction), or another mandatory consumer-protection law applicable to a given user, grant non-waivable cancellation or refund rights, those rights will be honored notwithstanding the above.

The Operator may change prices and subscription plans from time to time; a price change will not apply to a subscription period already paid for in advance, and reasonable notice will be given before a price change applies to the next renewal.

6. User-submitted content and license to use

When you photograph or upload a meal photo, you remain the owner of that photo. However, you grant the Operator a non-exclusive, worldwide, royalty-free license to store, process, transmit, and transfer the photo — including to third-party providers performing AI-based image analysis — solely for the purpose of providing the Service (food recognition and nutrient estimation) and its proper operation.

You may not upload content to the App that is not your own, that is offensive or unlawful, that infringes a third party's privacy, or that is unrelated to photographing meals for the purpose of the Service.

Do not upload photos to the App that include identifying details of other people (for example, another person's face) without their consent, since these photos may be transferred for processing to an external AI provider as described in the Privacy Policy.

7. Intellectual property

All code, design, interface, the name "Vitrack", the logo, and original content in the App (excluding user-submitted content, and any marks/components attributed to third parties in the Credits section) are owned by, or licensed to, the Operator, and are protected by copyright, trademark, and other intellectual property laws. You may not copy, reproduce, reverse-engineer, decompile, redistribute, or create derivative works from the App without prior written consent.

8. Important medical, nutritional, and technological disclosure

Vitrack does not provide medical advice, professional nutritional advice, diagnosis, treatment, prevention, or cure of any disease or medical condition, and is not a substitute for a physician, a licensed clinical dietitian, or any other medical professional.

Food recognition from photos and vitamin/mineral estimates are performed by an automated AI system, and may be incorrect, partial, inaccurate, or misleading — including misidentifying the type of food, the portion size, or failing to identify ingredients at all.

The App is not designed and is not able to identify allergens, hazardous ingredients, contamination, spoiled food, food-drug interactions, or any other health risk in a photographed meal. Do not rely on the App to make decisions relating to allergies, sensitivities, diabetes (including carbohydrate counting), pregnancy, breastfeeding, chronic illness, eating disorders, or any other medical condition — without independent verification and approval from a qualified medical professional.

The daily targets calculated in the personal questionnaire are based on general, publicly available formulas and are not clinically personalized; do not adjust the dosage of dietary supplements, vitamins, or minerals based solely on data from the App, and in particular not in amounts higher than recommended, without consulting a physician.

In a medical emergency, contact emergency services immediately (for example, Magen David Adom in Israel, phone 101) and do not rely on the App.

9. Limitation of liability

The Service is provided "AS IS" and "AS AVAILABLE", without any warranty of any kind, express or implied, including (without limitation) warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, reliability, continuous availability, or absence of faults.

The Operator does not warrant that the App will be free of errors or viruses, available without interruption, or that the analysis results will be accurate or complete.

To the extent permitted by law, the Operator will not be liable for any indirect, consequential, incidental, special, or punitive damages, or for loss of profit, loss of data, personal injury, health damage, or intangible harm, arising from use of the App, inability to use it, or reliance on content it provides — even if the Operator was advised of the possibility of such damage.

If, despite the above, liability is nevertheless imposed on the Operator, its total cumulative liability for all claims arising from use of the App, on any legal basis, will not exceed the greater of: (a) the amount actually paid by the user for the Service in the 12 months preceding the event giving rise to the claim; or (b) USD 100 (or the equivalent in the currency actually charged).

Nothing in this document seeks to limit liability in a manner not permitted by mandatory law (for example, in cases of damage caused by malice or gross negligence, to the extent these cannot be limited under applicable law).

10. Indemnification

You agree to indemnify and hold harmless the Operator against any claim, demand, damage, or expense (including reasonable attorney's fees) arising from your breach of these terms, misuse of the Service, or infringement of a third party's rights resulting from your actions in the App.

11. Termination of service and account closure

The Operator may suspend or terminate a user's access to the Service, at its discretion, in the event of a breach of these terms, unlawful or abusive use of the App, or for reasonable operational/business reasons, giving advance notice where possible.

You may stop using the App at any time and delete your data and account through the Settings screen.

12. Governing law and jurisdiction

These terms are governed solely by the laws of the State of Israel, excluding its private international law (conflict of laws) rules. Exclusive jurisdiction over any dispute relating to these terms or use of the App is given to the competent courts of the Tel Aviv-Jaffa district, Israel, unless mandatory law applicable to a particular user (for example, consumer protection law in their country of residence) provides otherwise.

13. Miscellaneous

• If any provision of these terms is found to be void or unenforceable, the remaining provisions will remain in full force.
• The Operator's failure to enforce a right at any point in time does not constitute a waiver of it.
• These terms, together with the Privacy Policy and Refund Policy, constitute the entire agreement between the parties regarding use of the App, and supersede any prior oral or written agreement.
• The Operator may assign these terms to a third party as part of a sale, merger, or transfer of business activity; the user may not assign their rights without the Operator's consent.
• These terms may be updated from time to time; continued use of the App after an update constitutes agreement to the updated terms. The date of the last update appears at the top of this document.

14. Business status disclosure

Vitrack is currently operated at an early stage by Shilo, a private individual, without a registered business or a registered limited company. This may change in the future, in which case these terms will be updated accordingly and notice will be given within the App.

Until a formal business entity is established, the exclusive contact address for any matter relating to the App — including privacy requests, support, complaints, or legal demands — is the email address below.

15. Contact

For any question, request, complaint, or inquiry regarding these Terms & Conditions or any other matter relating to Vitrack, you can contact us at: shilohdhd1@gmail.com