Refund Policy

Last updated: 18.08.2026

1. Who bills you

Vitrack Pro subscriptions are sold and billed by Paddle.com Market Ltd ("Paddle"), acting as our Merchant of Record and authorized reseller. Your receipt, invoice, and any charge on your statement come from Paddle, not directly from Vitrack's operator. Paddle's own Buyer Terms and Checkout Buyer Terms of Sale (available at paddle.com/legal) apply to the purchase transaction itself, alongside this policy.

2. Subscription renewals

A Pro subscription renews automatically at the end of each billing period (monthly or yearly, depending on the plan you chose) at the then-current price, unless you cancel before the renewal date. Cancelling stops future renewals but does not, by itself, entitle you to a refund of a period you've already paid for.

3. How to cancel

• Use the cancellation link in your Paddle receipt or confirmation email, or
• Cancel through Paddle's customer portal, or
• Email us at shilohdhd1@gmail.com and we'll assist.

4. Refund eligibility

Refunds beyond what mandatory law requires are granted at the operator's sole discretion, considered case by case (for example: accidental duplicate purchases, or a service outage that materially prevented use of the App). Paddle may also independently review and grant refund requests under its own Buyer Terms, regardless of the operator's decision.

Where Israeli Consumer Protection Law, 1981 and its regulations (including any right to cancel a distance sale transaction), or another mandatory consumer-protection law applicable to you, grants a non-waivable cancellation or refund right, that right is honored in full, notwithstanding the above.

5. How to request a refund

Contact us at shilohdhd1@gmail.com with your Paddle order/transaction ID (found in your receipt email) and the reason for the request. You can also contact Paddle directly through their own support channels, since they hold your payment and order records as Merchant of Record.

6. Processing

Approved refunds are processed by Paddle back to your original payment method, in line with the timeframe set out in Paddle's own Buyer Terms (paddle.com/legal).

7. Price changes

If subscription prices change, the new price never applies to a period you've already paid for in advance — only to a future renewal, and only after reasonable advance notice.

8. Questions

For anything not covered here, email shilohdhd1@gmail.com. See also our Terms & Conditions (section 5) and Privacy Policy.